Return and Refund Policy

Welcome to Tammy Bradley!

We are committed to making your shopping experience as smooth and simple as possible. Below you'll find our return, refund, and exchange policies.

Tammy Bradley is an online store proudly serving customers in the United States.

Return Policy

Return Window: You have 30 days from the date of delivery to request a return.

Return Conditions:

Items must be unused, unwashed, and in their original condition, with all tags attached.
Shoes must be returned in their original, undamaged packaging.
Items that do not meet these conditions are not eligible for return.

How to Request a Return:

Contact us via email at info@tammybradley.com to initiate your return.
Include your order number, the item(s) you wish to return, and the reason for the return.

Return Shipping: If you are returning an item because you changed your mind or are not satisfied, you are responsible for the return shipping costs, and Tammy Bradley does not cover or reimburse these fees. However, if your item arrives defective, damaged, or incorrect, Tammy Bradley will cover the return shipping costs and provide a replacement or a full refund. In that case, please contact us at info@tammybradley.com within 30 days of delivery and include photos of the issue so we can resolve it for you as quickly as possible.

Refund Policy

Processing Time: Once we've received and inspected your return, we will process your refund within 7 business days.

Refund Method: Refunds are issued to the original payment method, unless otherwise agreed upon.

Refund Amount: Only the cost of the returned item(s) will be refunded. Original shipping costs are non-refundable unless otherwise specified. If the return is due to a defective, damaged, or incorrect item, you will receive a full refund including any shipping costs you paid.

Missing Refunds: If you haven't received your refund within 7 business days, please contact us at info@tammybradley.com for further assistance.

Exchange Policy

Exchange Window: You have 30 days from the delivery date to exchange an item for another size, color, or style, depending on availability.

Exchange Conditions:

Items must be unused, unwashed, and in original condition, with all tags attached.
Shoes must be returned in their original, undamaged packaging.
Items that do not meet these conditions are not eligible for exchange.

How to Request an Exchange:

Contact us via email at info@tammybradley.com to request an exchange.
Include your order number, the item you wish to exchange, and the desired size, color, or style.

Shipping Costs for Exchanges: For exchanges due to a change of preference, you are responsible for both the return shipping and the shipping cost of the new item, unless otherwise agreed. If the exchange is due to a defective, damaged, or incorrect item, Tammy Bradley will cover all shipping costs.